Below FAQ are some common concerns of our customers before purchasing the our products.
If you have other questions, please just send it to [support@kinikora.com](mailto:support@kinikora.com).
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Pre Sale Questions
Q. I am curious about the ingredients / nutritional information (gluten) / allergy information of this product.
A. Our products contain various ingredients, and the information can be found on the nutritional information label provided for each product. While our rice cake is made only from healthy rice and is gluten-free, we cannot guarantee that all of our products are gluten-free.
Yes, the nutritional information for each product is registered in the photo image provided on the packaging, so you can check it in advance before making a purchase.
If you have allergies, we recommend that you avoid purchasing products you are not familiar with. We suggest you always check the product's ingredients and nutritional information before purchasing.
Q. Are the products made in Korea or somewhere else?
A. All of our products are made in Korea.
Q. How long will the product last and what is the best way to store it?
A. All products have an expiry date clearly marked on the packaging. As this is a room temperature product, it can be stored in a cool place to help preserve its quality and freshness until the expiry date. If you are concerned about an expired product, please take a photo showing the expiration date and contact our support team at [support@kinikora.com](mailto:support@kinikora.com)
Q. What is the shipping cost and delivery time to my location?
A. You will receive a confirmation email when the box has been shipped from our warehouse in Busan, South Korea. After placing the order, the box is prepared and packed (within 3 business days) and delivered by courier. Arrived via DHL within 1 weeks of delivery, but please be patient due to local customs or weather delays or the impact of COVID-19 on international shipments. thank you.
Q. Is there a return policy or a way to get a refund if I am not satisfied with the product?
A. Because our products are food products, all purchased items are final and non-refundable. Returned orders/products will not be accepted. If the order has not arrived within 4 weeks from the delivery date, the missing or lost order must be reported to [support@kinikora.com](mailto:support@kinikora.com) within 4 weeks from the delivery confirmation date to receive a refund
Q. How can I track my order once it has been shipped?
A. We will email you a tracking number as soon as the product ships. If you do not receive this email, please check your spam folder as it is an automatic email. It may take some time for the tracking number to be updated by DHL.
Q. Can I cancel my order after it has been placed?
A. Sorry, once the invoice has been issued, we are unable to cancel the order.
Q. Are there any additional fees or taxes that I should be aware of when purchasing from abroad?
A. When products are shipped internationally, all shipments must go through customs. This may result in slight delays in the arrival of your shipment. You may need to pay customs duties before customs clearance. Please note that you have no control over import taxes as the local government imposes customs duties.
Q. What is the shipping cost?
A. free shipping for a reasonable shipping price. The boxes of various packets are also composed of each packet by considering the cost-effectiveness.
Q. How to apply coupon code? Can I use more than one coupon code?
A. You can apply the coupon code on Checkout page - under "Order Summary".
All you need to do is click the "Have a coupon code?" and you will find the field to apply
only one coupon code can be applied per purchase.
